Terms and Conditions

Terms and Conditions:

Terms and conditions posted for the purpose of providing full disclosure to all participants of Escapeit. Our desire is to insure the best possible experience for every single person who steps into anEscapeit environment. By placing an order through the Escapeit booking service, the buyer acknowledges his/ her complete acceptance, without exception, of the general sales conditions.

1.1- The prices that are listed by Escapeit include a 45 minutes play of our game.
1.2- Escapeit reserves the right to request an ID from customers prior to allowing entry to JER.
1.3- Escapeit reserves the right to modify its prices at any time. Services will be billed according to the rates in effect at the moment the order is placed.

2.1- Availability
All reservations are processed in real time and are subject to availability. The sale will not be considered final until receipt of a confirmation email from Escapeit with the order number. The buyer’s bank account will immediately be debited through the Stripe payment system for the amount of services booked.
2.2- Exchange / Cancelations
Bookings cannot be refunded or exchanged unless the booked game is cancelled by Escapeit.
2.3- Confidentiality
By purchasing a ticket, buyer certifies that Escapeit rooms games, components, and puzzles are to be regarded as confidential. Any full or partial disclosure or publication to any third party violates Escapeitbusiness interests.

Escapeit will only accept payment by credit cards through our website booking & payment system. No bookings, tickets, or cash will be accepted at our Escapeit location. There are no exceptions to this policy.

4.1- Security of payment
Escapeit uses a third party for its payment system,specializing in online payment security. We do not keep any customer credit card information on our database.
4.2- Personal data
By booking through https://escapeitbaltimore.com, you consent to the use of those items of your personal data which are necessary to ensure the proper processing of orders. Escapeit undertakes to only use this data base for information purposes and commercial offers for Escapeit, and not to divulge these data to third parties except upon request by a judicial authority or other administrative authority empowered by law to request the communication of this information.
All data is handled with the greatest degree of care and discretion.

5.1- Each booking has a unique order number which permits the access to our game.
5.2- The buyer will receive by email a booking confirmation that includes, order number, the exact date, and time of his reservation.

6.1- Escapeit does its utmost to offer you a game room that lives up to your expectations. However, the order, arrangement and casting of the game remain at the discretion of Escapeit and no requests will be accepted in the case of a modification to the game.
6.2- Escape requires players under the age of 16-year be accompanied by at least one adult, per game room.
6.3- Escapeit reserves the right to request an ID to verify the age and identity of any person.
6.4- Animals are not permitted on to Escapeit premises.
6.5- No food or alcohol is permitted on the premises of Escapeit, unless catered or provided by Escapeit.
6.6- All participants in Escapeit will be asked to leave personal possessions at a designated location inside the Escapeit environment for the duration of their 60 minute experience.
6.7- It is strictly prohibited to take pictures, film or to record all or part of the game, or of the hall. Any violation of this prohibition will be sanctioned by the confiscation of the device until the end of the game, or will lead to the eviction of the game room, and could be prosecuted before the courts.
6.8- In addition, it is forbidden to reproduce texts, logos, images or any other element which appears either on the website Escapeit, or emails sent by Escapeit.
6.9- Escapeit declines all responsibility for any damages relating to objects belonging to customers which have not been deposited at the reception desk, area reserved for this purpose.
6.10- Escapeit is a non-smoking environment.
6.11- Escape from Escapeit does not require any of the contents of the room or fixtures in the room to be dismantled, disassembled, or otherwise damaged in order to unlock the environment – this is a game of wit & skill, not force. Any competitors who attempt to destroy or dismantle the contents of an Escape Room will be asked to leave the room immediately. No refunds will be given and you will be charged for all damages.